We have engaged Ms Stephan as coach and consultant to improve the structures of our institution to develop clear responsibilities. Many processes and procedures had become entrenched over the years, without clear definition and demarcation. At the same time, they were not always target-oriented and, on closer inspection, were sometimes unclear even to those affected. All in all, it was important for us to go this way together with the team, so that it is a constructive process and the result was supported by all. Accordingly, the consultation for the board and management as well as team and individual coaching were an important part of the whole assignment. In cooperation with Mrs. Stephan, we were very successful in achieving our goals.